A special servicer manages complex, non-performing or defaulted loans that need active intervention beyond standard servicing. The work includes workout negotiations, borrower hardship evaluations, loss mitigation strategy, foreclosure oversight, bankruptcy monitoring and REO management. A good special servicer is part negotiator, part project manager and part compliance officer.

First Lien Resolutions provides special servicing as part of its full-service distressed asset resolution platform, and its sister company UCLS handles institutional default servicing for banks, credit unions and other regulated institutions.