Non-performing loan servicing oversight places a qualified asset manager between the loan owner and the servicer. The oversight team reviews the servicer’s reports, monitors timelines, approves or challenges workout decisions, and confirms that every action complies with investor guidelines and applicable regulation. The servicer still does the servicing; the asset manager makes sure it is done well.

In the First Lien family, UCLS provides independent, examiner-ready servicing oversight and First Lien Resolutions provides borrower resolution, so a loan owner can add oversight without changing servicers. Learn more about advisory engagements on the Advisor page.