A special servicer manages complex, non-performing or defaulted loans that need active intervention beyond standard servicing. Sometimes complexity comes from the size of the loan or number of properties uses. The work includes workout negotiations, borrower hardship evaluations, loss mitigation strategy, foreclosure oversight, bankruptcy monitoring, receivership and REO management. A good special servicer is part negotiator, part project manager and part compliance officer.

First Lien Resolutions provides special servicing as part of its full-service distressed asset resolution platform, and its sister company UCLS handles institutional default servicing for banks, credit unions and other regulated institutions.